BE A PIONEER

Bilingual Customer Support Specialist

Raleigh, NC


  • Career Level

    Early Career

  • Department

    Operations

  • Employment Type

    Full-time

Do you have experience providing support of technical solutions to enterprise customers? PrecisionHawk is hiring a bilingual (English/Spanish) Customer Support Specialist for our Raleigh, NC office. PrecisionHawk is a global leader in developing and integrating commercial drone technology. With market analysts expecting businesses to spend $13 billion on drones over the next three years, we are focused on the opportunity ahead!

Here are some of the things you can expect to do in this critical role:

  • Provide first tier level of support to existing enterprise customers
  • Provide second tier level of support to standard customers
  • Identify and assess customers’ needs to achieve satisfaction and success
  • Provide accurate, valid, and complete information to customers through personal knowledge and resources around you
  • Go the extra mile to engage customers and answer their questions completely
  • Handle customer complaints by providing appropriate solutions and alternatives
  • Record keeping and reporting of customer interactions and feedback for improvement by our software development teams

What will it take to be successful in this role?

  • Experience providing support for technical solutions; hardware and/or software
  • Ability to manage time and prioritize actions across large amount of incoming emails and calls
  • Strong written and communication skills in English and Spanish
  • Listening skills
  • Attention to detail and accuracy
  • Exposure to GIS solutions and/or DJI drones is a plus

If you are looking for an opportunity to apply your customer support experience to cutting edge technology solutions apply today!  

At PrecisionHawk, we support, celebrate and collectively thrive as a result of diversity. We are committed to creating an inclusive environment for all employees and proud to be an equal opportunity workplace and affirmative action employer. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@precisionhawk.com.


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