Reach us firstname.lastname@example.org
Enter your information and our specialist will contact you within 24 hours.
My battery died during my flight and my plane went into battery fail-safe mode. Do I have to start my mission over?
No! The Inflight mission resume feature will allow you to pick up right where you left off.
My control surfaces did not move during Pre-Flight sequence. Is this an issue?
Yes, all control surfaces should move in full range during the pre-flight checks. Make sure your RC controller was powered during pre-flight and run through the process again.
The plane won’t advance pass the RC calibration screen, what do I do?
Making sure your Futaba Controller is on and charged; check the trim switches around the gimbals to make sure they are centered on the display at the bottom of the screen.
Why do I keep getting low communication signal warnings while the plane is right next to my ground station?
Ensure the antenna of the UAV is extended to point directly up into the air. Move your ground station communication box to a more open area. Make sure there are no overhead obstructions nearby.
When I power on my plane why does is the UAV location icon in the wrong place?
Once you power the Lancaster it may take some time for the GPS unit to lock onto satellites for correct location information of your UAV. Wait a little longer for the Lancaster to acquire GPS lock and a valid location should display within InFlight. If problem persists, try getting a GPS lock at a different location there could be interference in this area.
Can I fly my Lancaster without a payload?
No, never fly without a Payload installed in the Lancaster payload bay. The center of gravity and structural integrity of the UAV will be compromised if this is done.
I cannot see the satellite images of the field I’m flying today, why is that?
If you don’t have access to an internet connection in the field, it is important you use the Cache Management tool inside the Inflight application to save your selected flying field.